Welcome to LudoLudo! 🎩

By creating an account to access the Platform (as defined below), by accessing and using the Platform or by clicking “Yes, I Agree” or similar electronic acceptance, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set out below (the “Terms of Use”). Please read them carefully before signing up.

LudoLudo (“LudoLudo”, “we”, “us”, or “our”) has designed and developed a platform (the “Platform”) to provide toy rental services to eligible members, their children and family members (collectively, the “Users”) . The Platform allows Users to access toy rental services, manage toy reservations, view available toys, and request delivery or pickup options (collectively, the “Services”).

As a User, you are advised to always supervise children during playtime and ensure toys are used as intended.

These Terms of Use must be read along with our privacy policy (our “Privacy Policy”, and collectively with the Terms of Use, the “Terms”) which describes how LudoLudo protects the personal information of Users. The Privacy Policy is available on our website and forms an integral part of these Terms. If you do not wish to be bound by these Terms, please do not access or use the Platform or Services.

LudoLudo may update or revise these Terms from time to time. If it is the case, we will notify you and all our Users. If you do not agree to, or cannot comply with, the Terms as revised, your sole recourse is to cease your use of the Platform and Services. You will be deemed to have accepted the Terms as amended if you continue to use the Platform after any amendments are made.

Rental Terms

1. Toy Condition: LudoLudo ensures that all toys are cleaned before delivery. However, we do not guarantee that toys will be free of all defects, as they are used and/or sourced from third parties.

2. Rental Period: Toys are rented for a specific period as indicated at the time of reservation. Late returns may result in additional fees.

3. Damaged or Lost Toys: Users are responsible for the care of rented toys. In the event of loss or significant damage, LudoLudo reserves the right to charge a replacement fee as outlined in our payment and refund policy, which is available in detail on the following link.

Payments and Cancellations

1. Rental Fees: Rental fees must be paid in full at the time of signing up for our Services. We strive to make our pricing transparent, and all charges will be clearly presented at the time of checkout.

2. Cancellations: Refunds for cancellations are subject to our Payment policy. Cancellation requests should be submitted within 48h to ensure timely processing.

3. Late Returns: Late returns may incur additional fees as outlined during the rental process. To avoid such fees, we recommend returning toys on or before the scheduled return date. If you anticipate a delay, please contact our support team for assistance.

User Obligations

1. Account Responsibility: Users must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Compliance with Laws: Users must comply with all applicable laws and regulations while using the Platform and Services.

3. Prohibited Activities: Users may not misuse the Platform or Services, including but not limited to attempting to gain unauthorized access, engaging in fraudulent activities, or violating the rights of other Users.

Limitation of Liability

LudoLudo is not liable for any direct, indirect, incidental, special, consequential, punitive or other damages whatsoever including business interruption, loss of use, data, information, or profits, or any physical injury, harm, or prejudice to any person (regardless of the form of action, including but not limited to contract, negligence or other tortious act) arising out of or in connection with your access or use of the Platform or Services, or the rental and use of toys rented via the Platform, even if LudoLudo has been advised of or foresees the possibility of any damages occurring. Without limiting the foregoing, everything on the Platform and all toys rented via the Platform are provided to you “AS IS” WITHOUT REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY INCLUDING, BUT NOT LIMITED TO, IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR INTER-OPERABILITY OF PRODUCTS OR SERVICES.

Links to Third-Party Sites and Third-Party Information

Use of certain links on the Platform will direct you away from the Platform to third-party websites. Such third-party websites are not under our control, and we are not responsible for the contents of any such website, or any link contained in such website. The third-party links included on the Platform are provided for your convenience, and the inclusion of such links does not imply a recommendation or endorsement by us of any such website or the products or services offered therein. If you decide to access any of the third-party websites, you do so entirely at your own risk. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with the use of or reliance on any such third-party websites.

Ownership of Intellectual Property Rights

The contents of the Platform include, without limitation, all information, data – except the Users’ data –, products, materials, services, software applications and tools, design elements, text, images, lines of code, photographs, illustrations, audio and video contents, artwork, and graphics contained therein or otherwise made available to you in connection therewith (collectively, the “Content”) and, unless the context clearly requires otherwise, or we explicitly say so in writing, the term “Platform” includes all of the Content.

The Platform, together with all trademarks and other intellectual property displayed, distributed, or otherwise made available via the Platform, are the exclusive property of LudoLudo, and its successors, assigns, licensors, and/or suppliers. Unless you have agreed otherwise in writing with us, nothing in these Terms gives you a right to use any of the Content, our trademarks, or other intellectual property of LudoLudo. You may not assign or transfer any of the Content and you may not grant a license to use or access the Platform to any party.

No information or statement contained in these Terms or the Platform shall be construed as conferring, directly or by implication, estoppel, or otherwise, any license or right under any patent, copyright, trademark, or other intellectual property right of LudoLudo or any third party. You must not alter, delete, or conceal any copyright or other notices contained on the Platform, including notices on any of the Content that you are permitted to download, transmit, display, print, or reproduce from the Platform.

Any unauthorized or prohibited use of any Content may subject you to civil liability, criminal prosecution, or both, under applicable federal, provincial, state, and local laws.

Applicable Laws and Jurisdiction.  

THE LAWS OF THE PROVINCE OF QUÉBEC AND THE FEDERAL LAWS APPLICABLE THEREIN SHALL GOVERN THESE TERMS IN ALL RESPECTS, EXCEPT FOR ANY CONFLICT OF LAWS THAT WOULD RESULT IN THE APPLICATION OF OTHER LAWS. ANY OTHER DISPUTE RELATING TO THESE TERMS OR THE USE OF THE LUDOLUDO PLATFORM SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF MONTRÉAL, PROVINCE OF QUÉBEC. 

Class Action Waiver.   

You will not seek to have the dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity. Arbitration or any other proceeding to resolve any dispute, in any forum, will be conducted solely on an individual basis and not combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.